About Priority Telecommunications Services


The Cybersecurity and Infrastructure Security Agency (CISA) provides end-to-end communications priority via three services: Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), and Telecommunications Service Priority (TSP). CISA Priority Services evolve with commercial technologies via its acquisition program: Next Generation Networks-Priority Services. For more information on each service, please visit the Priority Services Resources page.

Government Emergency Telecommunications Service (GETS)

 

Government Emergency Telecommunications Service (GETS) is a White House-directed emergency telephone service provided and managed by CISA. GETS provides subscribers with priority access and prioritized processing in the local and long-distance segments of landline telephone networks. Subscribers are issued a Personal Identification Number (PIN) that assigns priority status to calls in service provider networks when used. Physical GETS cards and usage guides are issued to all subscribers for easy reference. Calls made with GETS overcome network congestion and/or degradation and complete with a success rate of 98%. GETS calls do not preempt calls in progress or deny the general public’s use of the telephone network.

GETS Benefits

  • Versatile: GETS can be used with the following devices:
    • Landline phones
    • Cellular phones (on all nationwide cellular networks)
    • Satellite phones
    • Fax
  • Hassle-free: GETS does not require additional hardware.
  • Free: There is no charge to GETS subscribers for enrollment or use.
  • Customer-focused: Comes with 24-hour User Assistance at 1-800-818-4387.
  • Resilient: GETS can be used with Wireless Priority Services (WPS) to maximize call completion.

Easy Priority Calls for GETS

PTS Dialer App Logo

The PTS Dialer App automatically uses the GETS access numbers and the subscriber's PIN. The PTS Dialer App can be set to automatically pull destination numbers from the subscriber's phone contacts/recent calls. 

 

 

The PTS Dialer App can be found in the Apple App Store and the Google Play Store.

Apple App Store Icon

Google Play Store Icon

 

 

 

Wireless Priority Service (WPS)

 

Wireless Priority Service (WPS) is a White House-directed cellular communications service provided and managed by CISA in compliance with Federal Communications Commission (FCC) Second Report and Order, FCC 00-242. WPS provides authorized devices with priority calling on all nationwide and several regional cellular networks. WPS calls do not preempt calls in progress or deny the general public’s use of the telephone network. WPS carriers activate eligible devices which enables priority calling in the service providers’ networks when the ✻272 service code is dialed. Calls made with WPS overcome network congestion/degradation and complete with a success rate of 95%.

WPS Benefits

  • Interoperable: WPS connects calls across all major service carrier cellular networks and some regional carrier networks.
  • Efficient: Organizations can easily mass-subscribe select personnel via the bulk upload feature as WPS is an add-on feature to subscribed mobile devices.
  • No cost: There is no charge to WPS subscribers for enrollment or use.
  • Resilient: Can be used with GETS to maximize call completion.
  • Customer-focused: Comes with 24-hour User Assistance at 1-800-818-4387.

Easy Priority Calls for WPS 

PTS Dialer App Logo

The PTS Dialer App automatically uses the GETS access numbers and the subscriber's PIN. The PTS Dialer App will invoke WPS and GETS for those subscribing to both services; it can be set to automatically pull destination numbers from the subscriber's phone contacts/recent calls.

 

 

The PTS Dialer App can be found in the Apple App Store and the Google Play Store.

Apple App Store Icon

Google Play Store Icon

 

 

WPS User Categories

The FCC assigns all WPS subscribers to a user category (one through five) based on their role in a disaster or incident response. Service providers use these categories to prioritize WPS users only in instances of extreme congestion or network degradation. All WPS subscriber calls receive priority over regular calls—thereby greatly increasing the probability that their cellular call will go through—and service providers only reference these categories under extreme circumstances to help allocate network resources.

  1. Executive Personnel and Policy Makers
  2. Disaster Response/Military Command and Control Personnel
  3. Public Health, Safety and Law Enforcement Personnel
  4. Public Services/Utilities, Public Welfare, and Critical Infrastructure Protection Personnel
  5. Disaster Recovery Personnel

WPS Coverage

Cellular service providers voluntarily participate in the WPS program. Please consult with your service provider for the most up-to-date coverage information.    

Table of WPS Coverage

Region/ Carrier

AT&T Mobility

AT&T FirstNet Authority

T-Mobile/ Sprint

Verizon Wireless

Regional Carriers

CONUS

Yes

Yes

Yes

Yes

Cellcom

C Spire

U.S Cellular

Alaska

Yes

Yes

T-Mobile: Roams

Sprint: No WPS Service

VoLTE Only

 

Hawaii

Yes

Yes

Yes

Yes

 

Puerto Rico

Yes

Yes

Yes

No WPS Service

Claro

US Virgin Islands

Yes

Yes

T-Mobile: Roams onto AT&T network

Sprint: Yes

No WPS Service

 

Telecommunications Service Priority (TSP)

 

Telecommunications Service Priority (TSP) is a Federal Communications Commission (FCC) program, managed by CISA, which mandates that service providers prioritize voice and data circuits provisioning and restoration requests made by organizations with national security and emergency preparedness missions.

TSP Provisioning

Organizations request provisioning priority when circumstances require installation of new voice and data circuits faster than a service vendor's normal process allows. This can be an immediate installation following an emergency or an installation by a specific date, also known as an essential provisioning.

TSP Restoration

Organizations request restoration priority when existing critical voice and data circuits require priority restoration before non-TSP authorized circuits. Restoration priority helps minimize the duration of service interruptions that may have an adverse effect on the supported essential functions. To receive priority treatment, organizations must request TSP restoration priority on circuits before a service outage occurs.     

Next Generation Networks Priority Services (NGN PS)

 

The Next Generation Networks Priority Services (NGN PS) program brings priority communications to cutting edge and future technologies. The program takes a phased approach, partnering with industry to identify new technologies as they become available and adapt them with priority capability.                  

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