CISA Celebrates NPSTW 2021

Author: Robert “Dusty” Rhoads, Cybersecurity and Infrastructure Security Agency (CISA)

It is our honor to celebrate National Public Safety Telecommunicators Week (NPSTW) with you. We thank you for your commitment, service, and sacrifice to public safety. In honor of NPSTW, we would like to share CISA initiatives supporting the 911 community. 

Ensuring operational and resilient emergency communications is essential for public safety.  Emergency communications centers (ECC), public safety answering points (PSAP), public safety communications centers (PSCC), emergency operations centers (EOC), and other public safety command centers are a critical component of emergency communications providing essential, life-saving services to the public.

CISA works collaboratively with public safety stakeholders across federal, state, local, tribal, and territorial agencies, associations, private sector, and volunteer organizations to support emergency communications operability, interoperability, and resiliency. Through trusted partners, such as SAFECOM, the National Council of Statewide Interoperability Coordinators (NCSWIC), and the Emergency Communications Preparedness Center (ECPC), CISA assists the public safety community establish and implement governance structures, standard operating procures, and cybersecurity best practices to strengthen 911 systems.

CISA develops stakeholder-driven resources, guidance, and tools to help prepare for Next Generation 911 (NG911) and other emerging technologies. The NG911 Self-Assessment Tool and Geographic Information System (GIS) Lifecyle Best Practices Guide for NG911 are two recent deliveries to your community.

CISA works collaboratively with stakeholders to promote cybersecurity for 911 and NG911 systems. Resources such as the Cyber Risks to NG911 and the Public Safety Cyber and Communications Resiliency Toolkit provide the 911 community with information on common attack vectors to 911 systems, help public safety agencies evaluate their current cybersecurity resiliency, and share best practices to mitigate cyber threats, such as ransomware, telephony denial-of-service, and malware attacks.

People answer 911 calls, and CISA supports the people of the 911 community by developing tools and resources to help prepare for the impact of these emerging technologies when 911 centers are able to receive multimedia, such as photos and live stream videos.

We are grateful for the 911 community. I want to thank all our federal, state, local, tribal, and territorial agencies, associations, and private sector organizations for your commitment to public safety, national security, and emergency preparedness. CISA stands ready to support the needs of the 911 community and we thank you for your service.

For more information on CISA 911 initiatives, please visit Interested in joining the SAFECOM/NCSWIC NG911 Working Group? Please contact