Priority Telecommunications Services: Supporting Resilient 911 Communications


By: Dawn Manga, Cybersecurity and Infrastructure Security Agency

As part of National Public Safety Telecommunicators Week (NPSTW), we’d like to remind the 911 community the importance of the Cybersecurity and Infrastructure Security Agency’s (CISA) Priority Telecommunications Services (PTS).  911 operators and NG 9-1-1 planners depend on secure and interoperable communications to execute their mission-critical operations daily. 

To meet that critical need, CISA offers a suite of services to provide priority telecommunications should networks become congested or degraded.  These services cover wireline (Government Emergency Telecommunications Service [GETS]), wireless voice communications (Wireless Priority Service [WPS]), and priority repair and installation of critical voice and data circuits (Telecommunications Service Priority [TSP]). Together, these services facilitate collaboration among public safety and emergency preparedness personnel during adverse events, provide resiliency at a low cost, leverage existing technology, and require no additional equipment.

To learn more about CISA’s PTS including GETS, WPS, and TSP, please contact the Priority Telecommunications Service Center, which has a team of dedicated specialists available to provide information and address questions.  The Service Center can be reached Monday-Friday, from 8:00 AM ET until 6:00 PM ET, at 866-627-2255. 

Emergency communications centers (ECC), public safety answering points (PSAP), public safety communications centers (PSCC), emergency operations centers (EOC), and other public safety command centers can also be put in touch with the PTS Area Representative (PAR) in your region.  PARs are available to conduct customized webinars that explain the services, answer organization-specific questions, and discuss how to integrate the services into communications planning activities. 

Reach out to learn how PTS can enhance your 911 emergency communications capabilities by visiting cisa.gov/pts for more information.