Our organization operates in a matrixed structure, with teams across the country. This necessitates constant communications to ensure we're on the same page, building what Retired General Stanley McChrystal calls “shared consciousness:” the ability to think and act as one synergistic, cohesive entity.
This requires us to COMMUNICATE CONTINUOUSLY WITH HONESTY AND INTEGRITY: TO BREAK DOWN SILOS AND CREATE CONNECTIVITY WITHIN AND ACROSS OUR TEAMS THROUGH TRANSPARENCY, and to trust each other with information and behave in a manner worthy of that trust. Listen actively. There’s a good reason why we have two ears and one mouth. You don’t need to be the loudest voice in the room to make the greatest impact or the most important contribution.
Say not only what you are against. but what you are for. Never condemn, gossip, or complain. If you disagree with something, say so. but always be constructive and respectful. Strive to be thoughtful. positive. and authentic - your teammates will gravitate to your presence, and your willingness to be present for them.
Just as importantly as how we communicate across our team, we must communicate with purpose and clarity to our partners, so they understand not just our intent, but our vision. Identify your audience and communicate with them in terms and concepts that will resonate.
Presentation matters. Attention to detail matters. TREAT EVERY COMMUNICATION WITH A PARTNER AS AN OPPORTUNITY TO TELL OUR COMPELLING STORY AS CISA. Remember that people don’t often remember what you said, but how you made them feel. Leave your audience feeling good about you and our team.