911

SAFECOM and NCSWIC Develop Incident-Related Imagery Impacts 101

Author: Josh Black, Cybersecurity and Infrastructure Security Agency (CISA), Joint SAFECOM-NCSWIC NG911 Working Group Federal Lead

New technologies in 911 centers are enabling the public to exchange multimedia (e.g., photos, videos, text messages) with 911 centers, which can improve situational awareness and inform emergency response efforts. However, this data can impact 911 operations, resources, and personnel.

Priority Telecommunications Services: Supporting Resilient 911 Communications

By: Dawn Manga, Cybersecurity and Infrastructure Security Agency

As part of National Public Safety Telecommunicators Week (NPSTW), we’d like to remind the 911 community the importance of the Cybersecurity and Infrastructure Security Agency’s (CISA) Priority Telecommunications Services (PTS).  911 operators and NG 9-1-1 planners depend on secure and interoperable communications to execute their mission-critical operations daily. 

RESPONDING TO A PANDEMIC: TECHNOLOGY CONSIDERATIONS FOR PUBLIC SAFETY ANSWERING POINTS

During a pandemic, public safety answering points (PSAPs) around the country must be prepared for reduced onsite staff due to social distancing measures and increased sick and family medical leave. The Cybersecurity and Infrastructure Security Agency (CISA) recently interviewed Ed Reuter, Executive Director of the Indiana Statewide 9-1-1 Board, to discuss these solutions and lessons learned. Highlights of the interview are summarized below.

Responding To a Pandemic: Technology Considerations For Public Safety Answering Points

During a pandemic, Public Safety Answering Points (PSAPs) around the country must be prepared for reduced onsite staff due to social distancing measures and increased sick and family medical leave. To learn more about unique solutions to this complicated challenge, the Cybersecurity and Infrastructure Security Agency (CISA) recently interviewed stakeholders who shared their approach to managing a remote 9-1-1 environment.

HOW THE CITY OF ALEXANDRIA, VIRGINIA HAS PROVIDED INNOVATIVE SOLUATIONS TO ADDRESS PANDEMIC RELATED ISSUES