911

Responding To a Pandemic: Technology Considerations For Public Safety Answering Points

During a pandemic, Public Safety Answering Points (PSAPs) around the country must be prepared for reduced onsite staff due to social distancing measures and increased sick and family medical leave. To learn more about unique solutions to this complicated challenge, the Cybersecurity and Infrastructure Security Agency (CISA) recently interviewed stakeholders who shared their approach to managing a remote 9-1-1 environment.

HOW THE CITY OF ALEXANDRIA, VIRGINIA HAS PROVIDED INNOVATIVE SOLUATIONS TO ADDRESS PANDEMIC RELATED ISSUES

CISA Releases Cyber Risks to 911: TDoS Fact Sheet

Telephony denial of service attacks (TDoS) present a unique risk to public safety communications stakeholders, including Emergency Communications Centers (ECC), Publics Safety Answering Points (PSAP), and other 911 dispatch centers. TDoS events overload communications network elements with telephone calls—disrupting a jurisdiction’s ability to provide emergency response services.

CISA Publishes Guidelines for 911 Centers Regarding Pandemic

911 centers, including emergency communication centers (ECC), public safety answering points (PSAP), emergency operations centers (EOC), public safety communication centers (PSCC), and other public service command centers are a critical component of emergency communications, and they face a unique set of challenges when planning for, and responding to, pandemics.

CISA Publishes Guidelines for 911 Centers Regarding Pandemic

911 centers, including emergency communication centers (ECC), public safety answering points (PSAP), emergency operations centers (EOC), public safety communication centers (PSCC), and other public service command centers are a critical component of emergency communications, and they face a unique set of challenges when planning for, and responding to, pandemics.

Next Generation 911

Technology is a critical tool for improving interoperability that should meet the needs of practitioners on the front lines and should address regional needs, existing infrastructure, cost verses benefits, and sustainability. The resources below provide cybersecurity examples of the technology currently used in the public safety environment.

New Self-Assessment Tool Helps Identify Next Generation 911 Readiness

As state offices, 911 authorities, emergency communication centers (ECC), and public safety answering points (PSAP) work toward implementing Next Generation 911 (NG911) networks, assessing progress can pose challenges. Built on feedback received from government, industry, and academia stakeholders, a new self-assessment tool is available to help ECC/PSAP administrators and oversight personnel evaluate a system’s NG911 maturity state and understand the next steps necessary to continue deployment.
Last Published Date: December 6, 2019