Priority Telecommunications Services: Supporting Resilient 911 Communications

By: Dawn Manga, Cybersecurity and Infrastructure Security Agency

As part of National Public Safety Telecommunicators Week (NPSTW), we’d like to remind the 911 community the importance of the Cybersecurity and Infrastructure Security Agency’s (CISA) Priority Telecommunications Services (PTS).  911 operators and NG 9-1-1 planners depend on secure and interoperable communications to execute their mission-critical operations daily. 

GETS Supports CISA National Security and Emergency Preparedness Users

The Cybersecurity and Infrastructure Security Agency’s (CISA) Government Emergency Telecommunications Service (GETS) was established by the Department of Defense’s National Communications System, in 1994, to meet White House requirements for a survivable, interoperable, nationwide voice band service for authorized users engaged in national security and emergency preparedness (NS/EP) missions.

WPS Eligibility

Typical WPS users are responsible for the command and control functions critical to management of and response to national security and emergency situations, particularly during the first 24 to 72 hours following an event.

DHS Priority Telecommunications Services Help Calls Go Through During Hurricane Season

Author: CISA Priority Services Team

On October 10, 2018, Hurricane Michael made landfall as a Category 5 hurricane along the Florida Panhandle.  It was the third-most intense Atlantic hurricane to strike in the contiguous United States in terms of pressure and the fourth-strongest land-falling hurricane in terms of maximum sustained wind speed.

Severely impacted by the catastrophic damage from storm surge and wind, was cellular service to the region.  A report of Hurricane Michael’s effect on telecommunications by the Public Safety and Homeland Security Bureau of the Federal Communications Commission (FCC) examined why it took so long to restore cellular service to the Panhandle.  “Hurricane Michael demonstrated starkly how some wireless providers in the Florida Panhandle were able to rebound from this devastating storm through foresight and appropriate planning, while others stalled in their efforts to restore service,” the report said.

The aftermath of Hurricane Michael is a reminder that states and territories cannot afford to experience lack of cellular service.  Plans need to be in place to restore public safety telecommunications after a natural disaster or emergency occurs.  With the 2019 hurricane season here and the National Oceanic and Atmospheric Administration (NOAA) predicting 9 to 15 named storms and 4 to 8 hurricanes, the time to make or review plans is now.

The Department of Homeland Security’s (DHS) Cybersecurity and Infrastructure Security Agency (CISA) offers a suite of priority communications services to support national security and public safety communications.  The Priority Telecommunications Services (PTS) program includes:

  • Government Emergency Telecommunications Service (GETS) provides priority calling when landline networks are congested.
  • Wireless Priority Service (WPS) provides priority calling when cellular networks are congested.
  • Telecommunications Service Priority (TSP) provides priority for installation and restoration of critical data and voice communications circuits.
    In Hurricane Michael’s instance, there was a call completion rate of 98.51 percent for the more than 874 GETS calls, and a 99.54 percent completion rate for the more than 438 WPS calls.  There were also thousands of GETS calls originated or terminated outside of the impacted areas of Hurricane Michael, many of the calls associated with the movement of response and recovery equipment, supplies, personnel, and logistics in support of the storm.  Requests were also processed for 50 expedited GETS cards and 317 expedited WPS service activations.  In addition, 41 TSP provisioning priorities were issued for the installation of critical circuits supporting response activities.
    To spread the word on the PTS program to state and territorial government agencies, CISA has enlisted the efforts of PTS Area Representatives (PARs).  Each PAR works within two assigned Federal Emergency Management Agency (FEMA) regions (plus one PAR to work with the Federal Government).  The PARs work in a coordinated effort with the CISA Emergency Communications Coordinators to conduct outreach efforts.  Through face-to-face meetings, participation at conferences, and other activities, the PARs speak to the benefits of the PTS program and provide information and guidance on how to enroll.

If an organization does not already have GETS, WPS, and TSP, it is encouraged to enroll in these programs as a part of its emergency communications planning to help communicate during events like hurricanes.  For more information or to enroll in the programs, please visit,, or

Requesting WPS

The Cybersecurity and Infrastructure Security Agency (CISA) offers the Wireless Priority Service (WPS), which is designed to provide priority cellular calling capabilities when communications networks are congested. CISA recommends that individuals requesting WPS also request a GETS card. The registration process outlined below will allow you to request both services at the same time.

Emergency Communications Emergency Response Support

The Cybersecurity and Infrastructure Security (CISA) plays a significant role in supporting response efforts by ensuring that its stakeholders have the tools needed to communicate both during steady state and emergency operations.
Last Updated Date: August 12, 2021

Wireless Priority Service (WPS)

WPS supports national leadership; federal, state, local, tribal and territorial governments; and other authorized NS/EP users. It is intended to be used in an emergency or crisis situation when the wireless network is congested and the probability of completing a normal call is reduced.


For more information on GETSWPS or TSP, please contact the DHS Priority Telecommunications Service Center toll free at 866-627-2255703-676-2255, or via email at Current Points of Contact can access the GETS/WPS Information Distribution System.

Last Updated Date: August 12, 2021

About WPS

WPS provides NS/EP personnel priority access and prioritized processing in all nationwide and several regional cellular networks, greatly increasing the probability of call completion.