Responding To A Pandemic: Technology Considerations for Public Safety Answering Points
During a pandemic, public safety answering points (PSAPs) around the country must be prepared for reduced onsite staff due to social distancing measures and increased sick and family medical leave. The Cybersecurity and Infrastructure Security Agency (CISA) recently interviewed the Northeast Emergency Communications Center (NECOMM) Director Mike Hall to discuss these solutions and lessons learned. Highlights of the interview are summarized below.