Rumor Control Start-Up Guide
Misinformation, disinformation, and malinformation (MDM) can present risks to the election infrastructure community, its owners and operators, and the public. MDM can spread quickly, causing rumors to undermine facts.
The risks of MDM range from undermining confidence in institutions to activating and inspiring dangerous behaviors and violence.
This Rumor Control Page Start-Up Guide is for organizations seeking to dispel specific MDM narratives through transparent and authoritative information. Designed for use by state, local, tribal, and territorial (SLTT) government officials and private sector partners, this guide cites the Cybersecurity and Infrastructure Security Agency’s (CISA) Rumor Control page as a model for debunking inaccurate narratives. The recommendations in this guide are not intended to be one-size-fits-all and should be adapted to the capabilities and resources available, as well as the MDM risks facing the community. Organizations should only set up a rumor control webpage related to issues for which they have access to information and expertise necessary to properly dispel MDM narratives and articulate facts. Each organization that plans to set up a rumor control page may want to consult with the appropriate organization legal counsel, if possible, prior to beginning operations.