Emergency Communications

Responding to Drone Calls: Guidance for Emergency Communications Centers

Drone use by critical infrastructure and hobbyist alike continue to rise due to their popularity and affordability. As drone activity increases around communities, concerned citizens are likely to contact 9-1-1 call centers and report suspicious drone flights. This guidance provides an overview of safe and unsafe drone flight and a recommended script that Emergency Communications Centers (ECCs) may follow when responding to drone related calls.   

CFATS: Cyber Reporting

This resource provides an overview of Risk-Based Performance Standard (RBPS) 8 – Cyber and RBPS 15 – Reporting of Significant Security Incidents require facilities covered under the Chemical Facility Anti-Terrorism Standards (CFATS) program to establish protocols for identifying and reporting significant cyber incidents to appropriate facility personnel, local law enforcement, and the Cybersecurity and Infrastructure Security Agency (CISA).

Dams Sector Crisis Management Suite

Dams, levees, and related facilities are a vital part of the Nation’s infrastructure, providing a wide range of economic, environmental, and social benefits through the delivery of critical water retention and control services. Therefore, incidents involving Dams Sector assets could result in severe economic losses, loss of life, and reduced public confidence in industry and government’s ability to provide essential services.

SAFECOM and NCSWIC Develop Incident-Related Imagery Impacts 101

Author: Josh Black, Cybersecurity and Infrastructure Security Agency (CISA), Joint SAFECOM-NCSWIC NG911 Working Group Federal Lead

New technologies in 911 centers are enabling the public to exchange multimedia (e.g., photos, videos, text messages) with 911 centers, which can improve situational awareness and inform emergency response efforts. However, this data can impact 911 operations, resources, and personnel.

Resilient Power Working Group

The Cybersecurity and Infrastructure Security (CISA)-led Resilient Power Working Group (RPWG) consists of members across the federal government, state and local governments, non-profits, and private industry. There are over 130 members or ex-members including over 80 active participants with over 40 different entities involved.