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Priority in communications is crucial to continuity of operations when facing adverse conditions such as weather events, mass gatherings, cyber-attacks or events arising from human error. The CISA Emergency Communications Division (ECD) promotes communications used by emergency responders and government officials to keep America safe, secure, and resilient. ECD builds community and is an agile team that works together for national security and responds to adversarial and hazardous events as one unified team.
The Cybersecurity and Infrastructure Security Agency (CISA) offers three priority telecommunications services that enable essential personnel to communicate when networks are degraded or congested. These Priority Telecommunications Services (PTS) include:
Our goal, as a unified team, is to see that everyone who qualifies, has access to to CISA’s Priority Telecommunications Services (PTS).
The suite of offerings is available to all personnel from executive leadership to field personnel with national security and emergency preparedness (NS/EP) functions:
GETS is an emergency telephone service that provides subscribers with priority access and prioritized processing in the local and long-distance segments of landline telephone networks.
WPS is a cellular communications service that provides authorized devices with priority calling on all nationwide regional networks.
The TSP program mandates that service providers prioritize voice and data circuits provisioning and restoration requests made by organizations with national security & emergency preparedness missions.
The CISA Priority Telecommunications Services “PTS Dialer” app provides a streamlined way of making priority calls.
When you get a “busy” or an “all circuits are busy” tone, using GETS or WPS helps get your call through to its destination.
The Next Generation Networks Priority Services (NGN PS) program brings priority communications to cutting edge and future technologies.
For more information on GETS, WPS, or TSP, please contact CISA’s Priority Telecommunications Service Center:
Existing customers and participants can access the Priority Telecommunications Services portal, GETS/WPS Information Distribution System (GWIDS).
The PTS suite of offerings is available to all personnel from executive leadership to field personnel with national security and emergency preparedness (NS/EP) functions:
