Priority Services
Overview
Priority in communications is crucial to continuity of operations when facing adverse conditions such as weather events, mass gatherings, cyber-attacks or events arising from human error. The CISA Emergency Communications Division (ECD) promotes communications used by emergency responders and government officials to keep America safe, secure, and resilient. ECD builds community and is an agile team that works together for national security and responds to adversarial and hazardous events as one unified team.
CISA’s Role
The Cybersecurity and Infrastructure Security Agency (CISA) offers three priority telecommunications services that enable essential personnel to communicate when networks are degraded or congested. These Priority Telecommunications Services (PTS) include:
- Government Emergency Telecommunications Service (GETS) for wireline voice communications
- Wireless Priority Service (WPS) for wireless voice communications
- Telecommunications Service Priority (TSP) for repair and installation of organizations’ critical voice and data circuits
Services
Our goal, as a unified team, is to see that everyone who qualifies, has access to to CISA’s Priority Telecommunications Services (PTS).
The suite of offerings is available to all personnel from executive leadership to field personnel with national security and emergency preparedness (NS/EP) functions:
- All levels of government (federal, state, local, tribal, territorial)
- Non-governmental organizations (NGOs)
- Organizations within the 16 U.S. critical infrastructure sectors
Government Emergency Telecommunications Services (GETS)
GETS is an emergency telephone service that provides subscribers with priority access and prioritized processing in the local and long-distance segments of landline telephone networks.
Wireless Priority Service (WPS)
WPS is a cellular communications service that provides authorized devices with priority calling on all nationwide regional networks.
Telecommunications Service Priority (TSP)
The TSP program mandates that service providers prioritize voice and data circuits provisioning and restoration requests made by organizations with national security & emergency preparedness missions.
PTS Dialer App for GETS and WPS
The CISA Priority Telecommunications Services “PTS Dialer” app provides a streamlined way of making priority calls.
Your Communication is the Priority
When you get a “busy” or an “all circuits are busy” tone, using GETS or WPS helps get your call through to its destination.
Next Generation Networks Priority Services (NGN PS)
The Next Generation Networks Priority Services (NGN PS) program brings priority communications to cutting edge and future technologies.
Contact CISA Priority Telecommunications Services
For more information on GETS, WPS, or TSP, please contact CISA’s Priority Telecommunications Service Center:
- By phone: 1-866-627-2255
- By email: support@gwids.cisa.gov
Login to GWIDS
Existing customers and participants can access the Priority Telecommunications Services portal, GETS/WPS Information Distribution System (GWIDS).
Resources
Priority Telecommunications Services
GETS/WPS Documents
TSP Documents
The PTS suite of offerings is available to all personnel from executive leadership to field personnel with national security and emergency preparedness (NS/EP) functions:
- All levels of government (federal, state, local, tribal, territorial)
- Non-governmental organizations (NGOs)
- Organizations within the 16 U.S. critical infrastructure sectors
