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Cybersecurity & Infrastructure Security Agency
America's Cyber Defense Agency

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Priority Services

CISA offers three priority telecommunications services that enable essential personnel to communicate when networks are degraded or congested.

Emergency Communications

  • Emergency Communications Coordination
  • Emergency Communications Planning
  • Priority Services

Overview

Priority in communications is crucial to continuity of operations when facing adverse conditions such as weather events, mass gatherings, cyber-attacks or events arising from human error. The CISA Emergency Communications Division (ECD) promotes communications used by emergency responders and government officials to keep America safe, secure, and resilient. ECD builds community and is an agile team that works together for national security and responds to adversarial and hazardous events as one unified team.

CISA’s Role

The Cybersecurity and Infrastructure Security Agency (CISA) offers three priority telecommunications services that enable essential personnel to communicate when networks are degraded or congested. These Priority Telecommunications Services (PTS) include:

  • Government Emergency Telecommunications Service (GETS) for wireline voice communications
  • Wireless Priority Service (WPS) for wireless voice communications
  • Telecommunications Service Priority (TSP) for repair and installation of organizations’ critical voice and data circuits

Services

Our goal, as a unified team, is to see that everyone who qualifies, has access to to CISA’s Priority Telecommunications Services (PTS).

The suite of offerings is available to all personnel from executive leadership to field personnel with national security and emergency preparedness (NS/EP) functions:

  • All levels of government (federal, state, local, tribal, territorial)
  • Non-governmental organizations (NGOs)
  • Organizations within the 16 U.S. critical infrastructure sectors
See all CISA Services

Government Emergency Telecommunications Services (GETS)

GETS is an emergency telephone service that provides subscribers with priority access and prioritized processing in the local and long-distance segments of landline telephone networks.

Wireless Priority Service (WPS)

WPS is a cellular communications service that provides authorized devices with priority calling on all nationwide regional networks.

Telecommunications Service Priority (TSP)

The TSP program mandates that service providers prioritize voice and data circuits provisioning and restoration requests made by organizations with national security & emergency preparedness missions.

PTS Dialer App for GETS and WPS

The CISA Priority Telecommunications Services “PTS Dialer” app provides a streamlined way of making priority calls. 

See all CISA Services

Your Communication is the Priority

When you get a “busy” or an “all circuits are busy” tone, using GETS or WPS helps get your call through to its destination.

A communication tower in abstract design

Next Generation Networks Priority Services (NGN PS)

The Next Generation Networks Priority Services (NGN PS) program brings priority communications to cutting edge and future technologies.

Learn more about NGN PS

Contact CISA Priority Telecommunications Services

For more information on GETS, WPS, or TSP, please contact CISA’s Priority Telecommunications Service Center:

  • By phone: 1-866-627-2255
  • By email: support@gwids.cisa.gov

Login to GWIDS

Existing customers and participants can access the Priority Telecommunications Services portal, GETS/WPS Information Distribution System (GWIDS).

LOGIN to GWIDS

Resources

Priority Telecommunications Services

AUG 10, 2021 | PUBLICATION
Resources about CISA's Priority Telecommunications Services: Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN-PS) programs.
Download File (PDF, 337.37 KB)

GETS/WPS Documents

AUG 10, 2021 | PUBLICATION
A compilation of Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS) forms and related reference materials.
View Files

TSP Documents

AUG 10, 2021 | PUBLICATION
A collection of Telecommunications Service Priority (TSP) forms and related reference documents.
View Files

The PTS suite of offerings is available to all personnel from executive leadership to field personnel with national security and emergency preparedness (NS/EP) functions:

  • All levels of government (federal, state, local, tribal, territorial)
  • Non-governmental organizations (NGOs)
  • Organizations within the 16 U.S. critical infrastructure sectors
Infographic illustrating Priority Telecommunication Services
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