By Mona Espinosa, Cybersecurity and Infrastructure Security Agency
Knowing what to say and what to do when faced with behaviors that raise concern or an incident that is escalating, can prevent a potential violent situation.
CISA developed the four-product De-Escalation Series for Critical Infrastructure Owners and Operators to:
- Recognize the warning signs for someone on a path to violence, identify stressors, changes in baseline behavior, and observable behavioral indicators.
- Assess the situation to protect personal safety and the safety of those around you. Identify what an escalating person may look like and warning signs. It is important to create a holistic assessment of the person of concern’s circumstances and stressors; this begins with awareness of one’s self, precipitating events or stressors, and the situation unfolding.
- De-escalate the situation currently taking place if safe to do so. Individuals are encouraged to use purposeful actions, verbal techniques, and body language to calm a potentially dangerous situation. Safety is the highest priority, know your limits, and obtain help immediately if needed.
- Report the situation through organizational reporting to enable assessment and management of an evolving threat, and 9-1-1 for immediate threats.