Customer Relationship Management Software (T1213.004)

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In Playbook

Technique & Subtechniques

Associated Tactics

  • Collection

Collection (TA0009)

The adversary is trying to gather data of interest to their goal. Collection consists of techniques adversaries may use to gather information and the sources information is collected from that are relevant to following through on the adversary's objectives. Frequently, the next goal after collecting data is to either steal (exfiltrate) the data or to use the data to gain more information about the target environment. Common target sources include various drive types, browsers, audio, video, and email. Common collection methods include capturing screenshots and keyboard input.

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Procedure Examples

Description Source(s)
Ionut Ilascu. (2020, January 16). Customer-Owned Bank Informs 100k of Breach Exposing Account Balance, PII. Retrieved July 1, 2024. Bleeping Computer Bank Hack 2020
Lawrence Abrams. (2021, July 10). Mint Mobile hit by a data breach after numbers ported, data accessed. Retrieved July 1, 2024. Bleeping Computer Mint Mobile Hack 2021
Sergiu Gatlan. (2022, January 4). UScellular discloses data breach after billing system hack. Retrieved July 1, 2024. Bleeping Computer US Cellular Hack 2022