CISA Knowledge Manager

This role is responsible for the management and administration of processes and tolls that enable the organization to identify, document, preserve, transfer, analyze, synthesize, and access intellectual capital and information content.

Personnel performing this work role may unofficially or alternatively be called:

  • Business Analyst
  • Business and Requirements Analyst
  • Business Intelligence Analyst/Manager
  • Data Storage Specialist
  • Information Manager
  • Information Dissemination Manager
  • Information Owner/Steward
  • Data Custodian
  • Content Manager
  • Technical Information Specialist
  • Technical Librarian
  • Records and Information Management Specialist

Skill Community: IT
Category: Operate and Maintain
Specialty Area: Knowledge Management
Work Role Code: 431


Core Tasks

  • Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users. (T0037)
  • Develop an understanding of the needs and requirements of information end-users. (T0060)
  • Monitor and report the usage of knowledge management assets and resources. (T0154)
  • Plan and manage the delivery of knowledge management projects. (T0185)
  • Lead efforts to promote the organization's use of knowledge management and information sharing. (T0339)        
  • Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files). (T0421)
  • Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization’s intellectual capital. (T0452)
  • Promote knowledge sharing between information owners/users through an organization’s operational processes and systems. (T0524)

Core Competencies

  • Data Management
  • Data Privacy and Protection
  • Knowledge Management
  • Organizational Awareness
  • Technology Awareness
  • Vulnerabilities Assessment

Core Knowledge, Skills, Abilities (KSAs)

  • Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information (e.g., databases, bookmarking engines). (K0095)
  • Knowledge of data classification standards and methodologies based on sensitivity and other risk factors. (K0195)               
  • Knowledge of Personally Identifiable Information (PII) data security standards. (K0260)
  • Knowledge of Payment Card Industry (PCI) data security standards. (K0261)
  • Knowledge of Personal Health Information (PHI) data security standards. (K0262)
  • Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration. (K0194)
  • Knowledge of taxonomy and semantic ontology theory. (K0228)
  • Knowledge of use cases related to collaboration and content synchronization across platforms (e.g., Mobile, PC, Cloud). (K0283)
  • Knowledge of the organization's core business/mission processes. (K0146)
  • Knowledge of the capabilities and functionality associated with content creation technologies (e.g., wikis, social networking, content management systems, blogs). (K0094)
  • Knowledge of the capabilities and functionality of various collaborative technologies (e.g., groupware, SharePoint). (K0096)
  • Knowledge of cyber defense and vulnerability assessment tools and their capabilities. (K0013)

Join the Mission

CISA is always searching for diverse, talented, and highly motivated professionals to continue its mission of securing the nation’s critical infrastructure. CISA is more than a great place to work; our workforce tackles the risks and threats that matter most to the nation, our families, and communities.

To join this mission, visit USAJOBs and/or the DHS Cybersecurity Service to view job announcements and to access the application. Be sure to tailor your resume to the specific job announcement, attach relevant documents, and complete all required assessments. 

When applying for CISA’s cyber positions, please review CISA’s cyber roles above and update your resume to align your experience with the listed competencies. Your resume must also show demonstrated cyber/IT related experience in:

  • Attention to Detail
  • Customer Service
  • Oral Communication
  • Problem Solving

To receive email notifications when new CISA positions are announced, set up a “saved search” on USAJOBs with keyword “Cybersecurity and Infrastructure Security Agency.

Individuals eligible for special hiring authorities may also be considered during CISA’s one-stop hiring events or by emailing or

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