CISA Knowledge Manager

This role is responsible for the management and administration of processes and tolls that enable the organization to identify, document, preserve, transfer, analyze, synthesize, and access intellectual capital and information content.

Personnel performing this work role may unofficially or alternatively be called:

  • Business Analyst
  • Business and Requirements Analyst
  • Business Intelligence Analyst/Manager
  • Data Storage Specialist
  • Information Manager
  • Information Dissemination Manager
  • Information Owner/Steward
  • Data Custodian
  • Content Manager
  • Technical Information Specialist
  • Technical Librarian
  • Records and Information Management Specialist

Category: Operate and Maintain
Specialty Area: Knowledge Management


Core Tasks

  • Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users. (T0037)
  • Develop an understanding of the needs and requirements of information end-users. (T0060)
  • Monitor and report the usage of knowledge management assets and resources. (T0154)
  • Plan and manage the delivery of knowledge management projects. (T0185)
  • Lead efforts to promote the organization's use of knowledge management and information sharing. (T0339)        
  • Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files). (T0421)
  • Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization’s intellectual capital. (T0452)
  • Promote knowledge sharing between information owners/users through an organization’s operational processes and systems. (T0524)

Core Competencies

  • Data Management
  • Data Privacy and Protection
  • Knowledge Management
  • Organizational Awareness
  • Technology Awareness
  • Vulnerabilities Assessment

Core Knowledge, Skills, Abilities (KSAs)

  • Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information (e.g., databases, bookmarking engines). (K0095)
  • Knowledge of data classification standards and methodologies based on sensitivity and other risk factors. (K0195)               
  • Knowledge of Personally Identifiable Information (PII) data security standards. (K0260)
  • Knowledge of Payment Card Industry (PCI) data security standards. (K0261)
  • Knowledge of Personal Health Information (PHI) data security standards. (K0262)
  • Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration. (K0194)
  • Knowledge of taxonomy and semantic ontology theory. (K0228)
  • Knowledge of use cases related to collaboration and content synchronization across platforms (e.g., Mobile, PC, Cloud). (K0283)
  • Knowledge of the organization's core business/mission processes. (K0146)
  • Knowledge of the capabilities and functionality associated with content creation technologies (e.g., wikis, social networking, content management systems, blogs). (K0094)
  • Knowledge of the capabilities and functionality of various collaborative technologies (e.g., groupware, SharePoint). (K0096)
  • Knowledge of cyber defense and vulnerability assessment tools and their capabilities. (K0013)

How to Apply

To apply for this work role, submit an application to one or more of CISA's vacancy announcements. Please ensure your resume has been updated to reflect your demonstrated experience performing the above tasks and describe your exposure to the listed competencies.

  1. Assign the appropriate Task ID and/or Core KSA ID to each experience statement in your resume. Task and KSA IDs are listed in parenthesis at the end of each bullet above.
  2. You must also include demonstrated experience on the four required competencies:
  • Attention to Detail
  • Customer Service
  • Oral Communication
  • Problem Solving

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