SAFECOM and National Council of Statewide Interoperability Coordinators (NCSWIC) develop Artificial Intelligence in Emergency Communications Centers Infographic

As Emergency Communication Centers (ECCs) across the nation continue to grapple with staffing challenges, Artificial Intelligence (AI) is gradually being implemented in ECCs as a decision-support tool to assist personnel in daily operations. AI can assist ECCs in navigating staffing shortages, budget constraints, and increased work demands. While AI-based tools and capabilities have many benefits, incorporating these into operations requires significant evaluation for operability, interoperability, security, and resiliency across systems. SAFECOM and NCSWIC developed the AI in ECCs Infographic to highlight how ECCs are utilizing emerging technology to triage incoming calls, translate and transcribe calls, confirm critical data and identify inaudible background noises, and improve quality assurance processes. Additionally, it chronicles how ECCs utilize signal and sensor data to improve first responder situational awareness. Lastly, the Infographic highlights cybersecurity considerations for AI-enabled solutions to ensure reliability and security. Emergency communications practitioners are encouraged to share this infographic with their respective networks.

To view the infographic: https://www.cisa.gov/sites/default/files/2025-03/25_0328_s-n_ai-implemen-ecc_infographic_508C.pdf

For questions about the document, please contact ng911wg@mail.cisa.dhs.gov or visit cisa.gov/safecom/next generation-911 for additional SAFECOM and NCSWIC NG911 resources. You can also follow CISA on X, Facebook, Instagram, and LinkedIn.