As Emergency Communications Centers (ECCs) transition to Next Generation 911 (NG911), maintaining operational and resilient emergency communications remains imperative. Innovative technologies are emerging to improve emergency operations for telecommunicators and ECCs alike.
ECC managers should consider emerging technologies that supplement and complement their center’s operational workflow to address telecommunicator and first responder situational awareness, real-time quality information, resource allocation, and risk management. Some of these technologies can assist with emergency services call volumes, improve 911 accessibility, and optimize life-saving response times. These technologies may require technical training for telecommunicators to prepare for the additional responsibilities.