Next Generation 911

Next Generation 9-1-1 (NG9-1-1) systems, which operate on an Internet Protocol (IP) platform, enable interconnection among a wide range of public and private networks, such as wireless networks, the Internet, and regular phone networks. NG9-1-1 systems enhance the capabilities of today’s 9-1-1 networks, allowing compatibility with more types of communication, providing greater situational awareness to dispatchers and emergency responders, and establishing a level of resiliency not previously possible. NG9-1-1 will allow Emergency Communication Centers (ECCs)/Public Safety Answering Points (PSAPs) to accept and process a range of information from responders and the public, including text, images, video, and voice calls. CISA, in conjunction with the SAFECOM-NCSWIC Next Generation 9-1-1 (NG911) Working Group, uses stakeholder feedback from multiple levels of government to identify, document, and develop informational products and refine innovative concepts that will facilitate the transition to NG911.

The SAFECOM-NCSWIC Next Generation 9-1-1 (NG911) Working Group utilizes stakeholder feedback from multiple levels of government to identify, document, and develop work products that will facilitate the transition to NG911.


Cyber Risks to 911: Telephony Denial of Service

This fact sheet familiarizes public safety communications partners with Telephony Denial of Service (TDoS) threats to 911. The document overviews common TDoS attack vectors, highlights real-world TDoS incidents, and suggests best practices to mitigate TDoS impacts.

Cyber Risks to NG911 White Paper
The Cyber Risks to 9-1-1 (NG911) White Paper provides an overview of the cyber risks that will be faced by NG911 systems. It is intended to serve only as an informational tool for system administrators to better understand the full scope and range of potential risks, as well as recommend mitigations to these risks. Developed by CISA in conjunction with the Department of Transportation, the White Paper is an introduction to improving the cybersecurity posture of NG911 systems nationwide.

NG911 Self-Assessment Tool
The NG911 Self-Assessment Tool helps emergency communications centers (ECC) and public safety answering points (PSAP) administrators and oversight personnel evaluate a system’s NG911 maturity state and understand the next steps necessary to continue NG911 deployment progress. The NG911 Self-Assessment Tool is available online at This easy-to-use checklist establishes a common terminology and identifies key milestones to help 911 call centers understand the multi-year NG911 implementation process. To learn more about the Self-Assessment Tool and other helpful NG911 resources, visit For any questions about the NG911 Self-Assessment Tool, please contact

Protect Your Center from Ransomware Poster

The ransomware poster can be placed in an ECC, PSAP, 911 Call or Dispatch Centers The poster provides information about what ECC staff can do to reduce the risk of ransomware. Although the poster’s focus is on ransomware, its  recommendations are applicable across a range of cyber threats like phishing, social engineering and password management.  See the template at To request an agency or state-specific poster, Statewide Interoperability Coordinators (SWICs) may contact their CISA Emergency Communications Coordinator and/or email the request to Requests should include the following:

    1. Name of State Agency/Dept/Division (Top left side of poster)
    2. High Resolution PNG or JPEG file (Top right corner of poster
    3. Important State Office Contacts (Bottom left corner of poster)( up to three contacts)
    4. FBI Field Office Contact information (Bottom center under Federal Partners)
    5. Point of Contact for the Request (Who can be contacted if additional information is required?)

SWICs may request two printed 20” x 30” copies of the poster and a customized electronic file will be provided for printing additional copies.



Last Updated Date: July 8, 2020

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