How to Enroll in Priority Telecommunications

Steps to Enroll


Every organization must establish a Point of Contact (POC) to enroll subscribers.

For organizations who need to establish a POC for the first time:

  1. Fill out the appropriate form below:
  2. The Service Center reviews the application within 5 business days of receiving, contacting the POC if supporting documentation is necessary. When the application processing is complete, the Service Center notifies the POC. 

For organizations with an established POC:

  1. An organization's POC submits requests for personnel they wish to subscribe via GWIDS. Generic positions may also receive services (e.g., watch posts, command center, and other rotating positions). When the request is complete, the Service Center notifies the POC.
  2. To replace an organization’s POC, complete the Change a Point of Contact form.
  3. For assistance in finding an organization's POC, complete the Assistance Locating a Point of Contact (POC) form.

POCs will receive GETS Cards and usage guides for distribution to new users.  Each new WPS subscriber will receive a text message and email confirming service activation and providing instructions on initial steps for using the service (e.g., placing a test call, downloading the PTS Dialer App). 

It is essential that organizations train their subscribers on using GETS and WPS and encourage frequent test calls as part of their organization’s standard operating procedures.


To get started with TSP Enrollment, please contact the Priority Telecommunications Service Center. Call toll free, at 866-627-2255 or email

As part of the enrollment process, organizations individually identify each circuit to be covered. The Service Center will provide guidance on how to do this. Once the application is complete, TSP Authorizations Codes will be sent for each circuit within 30 days.

Contact the Service Center (866-627-2255/ if there is a need for expedited access.

Additional Information

In addition to the Service Center, CISA has a support team of Priority Telecommunications Services Area Representatives (PARs) who act as regional resources to:

  • Raise awareness about Priority Services.
  • Assist organizations with Priority Services training needs.
  • Answer questions and provide information on Priority Services.

Organizations are encouraged to contact their region’s PAR directly for assistance with Priority Services. 

Contact Your PAR