SAFECOM and NCSWIC Develop Two Things Every 911 Center Should Do to Improve Cybersecurity


Joshua Black, Cybersecurity and Infrastructure Security Agency (CISA), Joint SAFECOM/NCSWIC Next Generation 911 (NG911) Working Group Lead

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The nation’s most direct route to emergency assistance, the 911 system, requires stable, safe, and resilient communications. Sophisticated criminal actors and nation-states exploit cyber vulnerabilities to threaten the delivery of essential services. The integration of new technology allowing 911 centers enhanced capabilities, such as receipt and dispatch of multimedia, expands threat vectors, and increased interconnection of systems poses threats across a broader attach surface.

CISA, SAFECOM, and the National Council of Statewide Interoperability Coordinators (NCSWIC) developed the Two Things Every 911 Center Should Do to Improve Cybersecurity document to highlight actionable steps that emergency communications centers (ECCs)/public safety answering points (PSAPs) can take to enhance their cybersecurity posture. The document provides resources to help ECCs/PSAPs conduct cyber risk assessments and develop cyber incident response and vulnerability response plans to protect, mitigate, and respond to cyberattacks.

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