About Priority Telecommunications Services


The Cybersecurity and Infrastructure Security Agency (CISA) provides end-to-end communications priority via three services: Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), and Telecommunications Service Priority (TSP). CISA Priority Services evolve with commercial technologies via its acquisition program: Next Generation Networks-Priority Services. 

Government Emergency Telecommunications Service (GETS)

 

Government Emergency Telecommunications Service (GETS) is a White House-directed emergency telephone service provided and managed by CISA. GETS provides subscribers with priority access and prioritized processing in the local and long-distance segments of landline telephone networks. Subscribers are issued a Personal Identification Number (PIN) that assigns priority status to calls in service provider networks when used. Physical GETS cards and usage guides are issued to all subscribers for easy reference. Calls made with GETS overcome network congestion and/or degradation and complete with a success rate of 98%. GETS calls do not preempt calls in progress or deny the general public’s use of the telephone network.

GETS Benefits

  • Versatile: GETS can be used with the following devices:
    • Landline phones
    • Cellular phones (on all nationwide cellular networks)
    • Satellite phones
    • Fax
  • Hassle-free: GETS does not require additional hardware.
  • Free: There is no charge to GETS subscribers for enrollment or use.
  • Customer-focused: Comes with 24-hour User Assistance at 1-800-818-4387.
  • Resilient: GETS can be used with Wireless Priority Services (WPS) to maximize call completion.

Easy Priority Calls for GETS

PTS Dialer App Logo

The PTS Dialer App automatically uses the GETS access numbers and the subscriber's PIN to streamline placing a call during times of emergency or network degradation.  

To learn more, see the PTS Dialer App section below. 

 

 

 


GETS Resources

Wireless Priority Service (WPS)

 

Wireless Priority Service (WPS) is a White House-directed cellular communications service provided and managed by CISA in compliance with Federal Communications Commission (FCC) Second Report and Order, FCC 00-242. WPS provides authorized devices with priority calling on all nationwide and several regional cellular networks. WPS calls do not preempt calls in progress or deny the general public’s use of the telephone network. WPS carriers activate eligible devices which enables priority calling in the service providers’ networks when the ✻272 service code is dialed. Calls made with WPS overcome network congestion/degradation and complete with a success rate of 95%.

WPS Benefits

  • Interoperable: WPS connects calls across all major service carrier cellular networks and some regional carrier networks.
  • Efficient: Organizations can easily mass-subscribe select personnel via the bulk upload feature as WPS is an add-on feature to subscribed mobile devices.
  • No cost: There is no charge to WPS subscribers for enrollment or use.
  • Resilient: Can be used with GETS to maximize call completion.
  • Customer-focused: Comes with 24-hour User Assistance at 1-800-818-4387.

Easy Priority Calls for WPS 

PTS Dialer App Logo

When placing a call during times of emergency or network degradation, the PTS Dialer App will invoke WPS and GETS for those subscribing to both services.

To learn more, see the PTS Dialer App section below. 

 

 

 


WPS User Categories

The FCC assigns all WPS subscribers to a user category (one through five) based on their role in a disaster or incident response. Service providers use these categories to prioritize WPS users only in instances of extreme congestion or network degradation. All WPS subscriber calls receive priority over regular calls—thereby greatly increasing the probability that their cellular call will go through—and service providers only reference these categories under extreme circumstances to help allocate network resources.

  1. Executive Personnel and Policy Makers
  2. Disaster Response/Military Command and Control Personnel
  3. Public Health, Safety and Law Enforcement Personnel
  4. Public Services/Utilities, Public Welfare, and Critical Infrastructure Protection Personnel
  5. Disaster Recovery Personnel

WPS Coverage

Cellular service providers voluntarily participate in the WPS program. Please consult with your service provider for the most up-to-date coverage information.    

Table of WPS Coverage

Region/ Carrier

AT&T Mobility

AT&T FirstNet Authority

T-Mobile/ Sprint

Verizon Wireless

Regional Carriers

CONUS

Yes

Yes

Yes

Yes

Cellcom

C Spire

U.S Cellular

Alaska

Yes

Yes

T-Mobile: Roams

Sprint: No WPS Service

VoLTE Only

 

Hawaii

Yes

Yes

Yes

Yes

 

Puerto Rico

Yes

Yes

Yes

No WPS Service

Claro

US Virgin Islands

Yes

Yes

T-Mobile: Roams onto AT&T network

Sprint: Yes

No WPS Service

 

WPS Resources

PTS Dialer App for GETS and WPS

The Cybersecurity and Infrastructure Security Agency (CISA) Priority Telecommunications Services “PTS Dialer” app provides a streamlined way of making priority calls. The PTS Dialer provides easy access to the following services:

  • Wireless Priority Service (WPS) – priority calling when cellular networks are congested
  • Government Emergency Telecommunications Service (GETS) – priority calling when landline networks are congested

BenefitsPTS Dialer App is available for download on the Google Playstore and Apple App Store

  • Easy to use in emergency conditions
  • Significantly reduces user dialing errors
  • Speeds up calling process
  • Offers choice of call type: WPS, GETS, or WPS+GETS

Key Features 

  • User interface optimized for one-hand operation
  • GETS PIN is stored on the phone to increase security
  • Recents provides a log of latest calls made from within the app
  • Frequent Calls displays most often called numbers using the app
  • WPS/GETS Test Call is conveniently located at the top of the Frequent Calls

WPS subscribers should check their phone settings to ensure that LTE voice (also known as HD voice or Advanced Calling) is enabled, and if necessary, check with their carriers for availability. In the case of government- or organization-issued phones, this may require your IT department/account rep to authorize the change.

Support 

PTS Dialer supports iOS versions 13.0+ and Android versions 9.0+

Installation Instructions

Note: Please contact your IT department if there are organizational restrictions on installing apps.

  1. Visit the Apple App Store or Google Play Store and search for “PTS Dialer.”
  2. Download, install, and open the app.
  3. If you are a GETS user:
    • Tap the menu (3 dots in the upper right) and choose Settings.
    • Enter your GETS PIN in the field and tap outside the box to save.
    • Make a test call when prompted to verify your GETS PIN.
  4. To verify your WPS service, place a WPS call using the app.
    • If the call fails, please contact 24-hour User Assistance at 800-818-4387.

More information can be found in the PTS Dialer Document Suite line of reference materials: 

Telecommunications Service Priority (TSP)

 

Telecommunications Service Priority (TSP) is a Federal Communications Commission (FCC) program, managed by CISA, which mandates that service providers prioritize voice and data circuits provisioning and restoration requests made by organizations with national security and emergency preparedness missions.

TSP Provisioning

Organizations request provisioning priority when circumstances require installation of new voice and data circuits faster than a service vendor's normal process allows. This can be an immediate installation following an emergency or an installation by a specific date, also known as an essential provisioning.

TSP Restoration

Organizations request restoration priority when existing critical voice and data circuits require priority restoration before non-TSP authorized circuits. Restoration priority helps minimize the duration of service interruptions that may have an adverse effect on the supported essential functions. To receive priority treatment, organizations must request TSP restoration priority on circuits before a service outage occurs.  

TSP Resources

Next Generation Networks Priority Services (NGN PS)

 

The Next Generation Networks Priority Services (NGN PS) program brings priority communications to cutting edge and future technologies. The program takes a phased approach, partnering with industry to identify new technologies as they become available and adapt them with priority capability.                  

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