Employee Vigilance Security Soft Skills

SLTT Everybody Businesses and Critical Infrastructure Webinar Employee Vigilance Resources
First Responders and Security Professionals Private Citizens Critical Infrastructures and Businesses Active Shooter Preparedness Workshop/Webinar Employee Vigilance and De-escalation





Industries face a variety of threats, both internal and external, from hostile governments, terrorist groups, disgruntled employees and malicious introducers. Alert employees can spot suspicious activity and report it. The power is in the employee, citizen, patron, or any person who can observe and report.

Power of Hello

Used effectively, the right words can be a powerful tool. Simply saying “Hello” can prompt a casual conversation with unknown individuals and help you determine why they are there. The OHNO approach – Observe, Initiate a Hello, Navigate the Risk, and Obtain Help – helps employees observe and evaluate suspicious behaviors, and empowers them to mitigate potential risk, and obtain help when necessary.

The CISA Power of Hello site provides stakeholders with information to assist in identifying and effectively responding to suspicious behavior.

Insider Threat Mitigation

Insider threat incidents are possible in any sector or organization. An insider threat is typically a current or former employee, third-party contractor, or business partner. In their present or former role, the person has or had access to an organization's network systems, data, or premises, and uses their access (sometimes unwittingly). To combat the insider threat, organizations can implement a proactive, prevention-focused mitigation program to detect and identify threats, assess risk, and manage that risk - before an incident occurs.

Several CISA products are available on the Insider Threat Mitigation site.


The Cybersecurity and Infrastructure Security Agency (CISA) has released a De-Escalation Series to assist Critical Infrastructure Owners and Operators to recognize the warning signs for someone on the pathway to violence, assess if the situation is escalating, de-escalate the situation currently taking place, and report the situation through organizational reporting if needed and 9-1-1 if the situation is becoming violent or someone is in danger. Knowing what to say and what to do, can make a big difference and prevent a potential threat! 

The CISA De-Escalation Series is a follow-on product to the “Power of Hello”, a product that raises public awareness about all aspects of suspicious behavior and describes potential suspicious activities. The De-Escalation series is created with safety and prevention in mind, not to put stakeholders in harmful situations. The series has four separate products (Recognize, Assess, De-Escalate, and Report), each product offering an abundance of information.

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