Celebrating Telecommunicators Series: Cybersecurity in Emergency Communications Centers


Josh Black, Joint SAFECOM-NCSWIC NG911 Working Group Federal Lead, Cybersecurity and Infrastructure Security Agency (CISA)

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As CISA continues to celebrate National Public Safety Telecommunicators Week (NPSTW) and Emergency Communications Month, this is an opportunity to recognize public safety telecommunicators and their dedication, hard work, and commitment to excellence. CISA salutes those professionals and honors the work they do every day.

Emergency Communications Centers (ECCs) across the nation can experience cyber incidents due to malicious actors or even an errant software update to a managed service provider’s network. ECC supervisors and telecommunicators play a critical role in minimizing the impact of cyber incidents and maintaining operations in the event of a cyberattack.

SAFECOM and National Council of Statewide Interoperability Coordinators (NCSWIC) published the following resources to help ECCs prepare for and respond to cyberattacks:

It is an honor to celebrate our nation’s public safety telecommunicators and CISA is grateful for its partnership with the 911 community. Visit us at National Public Safety Telecommunicators Week to see how CISA is celebrating NPSTW. We also encourage you to follow CISA throughout the month as CISA celebrates Emergency Communications Month. You can follow us on Twitter, Facebook, Instagram and LinkedIn.  

For additional SAFECOM and NCSWIC NG911 resources, visit the SAFECOM 911/NG911 Webpage or email