Priority Telecommunications Services

Cityscape connected by lights demonstrating users connected through interoperable communications.


Priority in communications is crucial to continuity of operations when facing adverse conditions such as weather events, mass gatherings, cyber-attacks or events arising from human error. The Cybersecurity and Infrastructure Security Agency (CISA) offers three priority telecommunications services that enable essential personnel to communicate when networks are degraded or congested.


These Priority Telecommunications Services (PTS) include:

  • Government Emergency Telecommunications Service (GETS) for wireline voice communications
  • Wireless Priority Service (WPS) for wireless voice communications
  • Telecommunications Service Priority (TSP) for repair and installation of organizations’ critical voice and data circuits


Priority Helps Your Call Go Through

When you get a “busy” or an “all circuits are busy” tone, using GETS or WPS helps get your call through to its destination.


The PTS suite of offerings is available to all personnel from executive leadership to field personnel with national security and emergency preparedness (NS/EP) functions:


PTS users graphic: CISA’s priority services are available to organizations across all levels of government (federal, state, local, tribal, and territorial), the private sector, and Non-Governmental Organizations (NGOs) that have essential national security, national economic security, and national public health or safety missions – or any combination thereof. These organizations can be found within every one of CISA’s 16 critical infrastructure sectors. Anyone who has a critical communication function at all levels within an organization including but not limited to executive leadership, managers and field personnel qualify for Priority Services.

PTS Resources:



About Priority Telecommunications Services

About Priority Telecommunications Services

Enrolling in Priority Telecommunications Services

Enrolling in Priority Telecommunications Services

Contact Priority Telecommunications Services

Contact Priority Telecommunications Services





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