Emergency Communications Pandemic Guidelines

The Guidelines for 911 Centers: Pandemic document suite, was developed to support public safety partners across all levels of government when developing plans and actions regarding governance, procedures, staffing, and cleaning and disinfecting in response to a pandemic.

A new addition to CISA’s pandemic response guidance series, the Emergency Communications Best Practices for Establishing Alternate Care Sites document provides unique considerations for federal, state, local, tribal, and territorial entities tasked with establishing communications capabilities for an Alternate Care Site (ACS) during a health crisis or other disasters. The document outlines crucial roles and coordination points, highlights recommendations for ensuring the availability of critical communications services, and discusses cybersecurity considerations; existing resources on ACS development are also presented.


For additional Resources visit cisa.gov/safecom/resources or return to the SAFECOM homepage.

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