Priority in communications is crucial to continuity of operations when facing adverse conditions such as weather events, mass gatherings, cyber-attacks or events arising from human error. The Cybersecurity and Infrastructure Security Agency (CISA) offers three priority telecommunications services that enable essential personnel to communicate when networks are degraded or congested.
These Priority Telecommunications Services (PTS) include:
- Government Emergency Telecommunications Service (GETS) for wireline voice communications
- Wireless Priority Service (WPS) for wireless voice communications
- Telecommunications Service Priority (TSP) for repair and installation of organizations' critical voice and data circuits
Priority Helps Your Call Go Through
When you get a "busy" or an "all circuits are busy" tone, using GETS or WPS helps get your call through to its destination.
The PTS suite of offerings is available to all personnel from executive leadership to field personnel with national security and emergency preparedness (NS/EP) functions:
- All levels of government (federal, state, local, tribal, territorial)
- Non-governmental organizations (NGOs)
- Organizations within the 16 U.S. critical infrastructure sectors
Wireless Priority Service (WPS) celebrated its 20th anniversary in February 2022.
This infographic summarizes the Priority Services Program at a glance.
How to Enroll in Priority Telecommunications
The Priority Telecommunications Service Center (Service Center) is comprised of a team of dedicated specialists who assist organizations with the enrollment process for Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), and Telecommunications Service Priority (TSP). In addition, the Service Center assists with all other aspects of managing an organization’s Priority Services accounts. The Service Center is the first resource for assistance with Priority Services. The Service Center team is available Monday-Friday, from 8:00 AM ET until 6:00 PM ET, at 866-627-2255 or email firstname.lastname@example.org.
24-hour technical support and emergency assistance is also available from the User Assistance team at 800-818-4387.
Login to GETS/WPS Information Distribution System (GWIDS) (for current POCs)
Priority Telecommunications Services Area Representatives (PARS) Contact Information
The Cybersecurity and Infrastructure Security Agency has a support team of Priority Telecommunications Services Area Representatives (PARs) who are available to discuss priority services and provide training. Organizations are encouraged to contact their region’s PAR directly for assistance with priority services.
Regions 1 & 2
Region 1: CT, MA, ME, NH, RI, VT
Region 2: NY, NJ, PR, USVI
Regions 3 & 5
Region 3: DC, DE, MD, PA, VA, WV
Region 5: IL, IN, MI, MN, OH, WI
Regions 4 & 7
Region 4: AL, FL, GA, KY, MS, NC, SC, TN
Region 7: IA, KS, MO, NE
Regions 6 & 9
Region 6: AR, LA, NM, OK, TX
Region 9: AS, AZ, CA, CNMI, GU, HI, NV
Regions 8 & 10
Region 8: CO, MT, ND, SD, UT, WY
Region 10: AK, ID, OR, WA