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Protecting Networks from Cyberattacks

Discover resources to prevent cyberattacks on 911 and NG911 systems

  • Cyber Risk to NG911 White Paper (.pdf, 794.1 KB)
    (SAFECOM/National Council of Statewide Interoperability Coordinators (NCSWIC)) This white paper provides an introduction of the cyber risks that will be faced by NG911 systems. It is intended to serve only as an informational tool for system administrators to better understand the full scope and range of potential risks, as well as recommend mitigations to these risks.
  • Considerations for Cyber Disruptions in an Evolving 911 Environment (.pdf, 383.9 KB)
    (SAFECOM/NCSWIC) This document identifies examples of cybersecurity vulnerabilities and threats that can impact 911 systems. It also provides a practical checklist of considerations for establishing or updating a Continuity of Operations plan to address incident preparedness, response, and collaboration with other stakeholders, first responders, telecommunicators, and community public safety partners to mitigate disruptions, outages, and lost access to 911 emergency services.
  • 4 Things to Keep You Cyber Safe
    (CISA) This blog post provides basic “cyber hygiene” steps to help mitigate attacks by implementing multifactor authentication, updating software, being cautious of clicking links, and using strong passwords. These four things may keep individuals cyber safe, help reduce the chances of fraud, and protect online usage.
  • Cyber Essentials Starter Kit
    (CISA) Cyber Essentialsis a guide for leaders of small businesses as well as leaders of small and local government agencies to develop an actionable understanding of where to start implementing organizational cybersecurity practices.
    • Cyber Essentials Toolkits
      (CISA) A set of modules designed to break down the CISA Cyber Essentials into bite-sized actions for Information Technology and executives to work toward full implementation of each Cyber Essential. Each chapter focuses on recommended actions to build cyber readiness into the six interrelated aspects of an organizational culture of cyber readiness.
  • Cyber Threats and Advisories
    (CISA) Sophisticated cyber actors and nation-states exploit vulnerabilities to steal information and money and are developing capabilities to disrupt, destroy, or threaten the delivery of essential services. CISA offers the latest cybersecurity news, advisories, alerts, tools, and resources.
  • Secure by Design Alerts
    (CISA) This series provides best practices and guidance to help software manufacturers implement secure by design principles to mitigate known cyber vulnerabilities.
  • Preparing For and Mitigating Potential Cyber Threats (.pdf, 141.6 KB)
    (CISA) Explore what steps executives and senior leaders can proactively take by implementing cybersecurity best practices to strengthen operational resiliency, improving network defenses, and rapid response capabilities and lowering the threshold for threat and information sharing.
  • Mitigating Attacks Against Uninterruptible Power Supply Devices (.pdf, 206.5 KB)
    (CISA and Department of Energy (DOE)) Explore what steps executives and senior leaders can proactively take by implementing cybersecurity best practices to strengthen operational resiliency, improving network defenses, and rapid response capabilities and lowering the threshold for threat and information sharing.
  • Stop Ransomware: Public Safety Emergency Communications Resources
    (CISA) A compilation of resources, including fact sheets, guides, and posters, to help public safety emergency communications agencies reduce the risk ransomware.
  • Shields Up: Guidance for Organizations 
    (CISA) Find compiled free cybersecurity services and tools from government partners and industry to assist with reducing the likelihood of a damaging cyber intrusion, taking steps to quickly detect a potential intrusion, ensuring your organization is prepared to respond if an intrusion occurs, and maximizing the organization’s resilience to a destructive cyber incident.
  • Best Practices Guide on Cybersecurity Attacks: Detection and Mitigation (.pdf, 1.07 MB)
    (Association of Public-Safety Communications Officials (APCO) International) The primary goal of this document is to specifically address the types of attacks a PSAP is likely to encounter, the systems that are likely to be attacked and how to mitigate the immediate impacts of an attack.
  • Continuous Diagnostics and Mitigation (CDM) Program Overview Fact Sheet (.pdf, 264.8 KB)
    (CISA) The CDM Program provides cybersecurity tools, integration services, and dashboards to participating agencies to support them in improving their respective security posture.

Additional Cybersecurity Resources for ECCs

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911 Cybersecurity Resource Hub

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Reporting a Cyber Incident

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Real World Case Studies

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Planning: Response & Recovery

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Cybersecurity Awareness & Training

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Design & Implementation

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Risk Assessments

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For more information and resources visit Transition to NG911 or SAFECOM Resources.

Have a resource to add to the 911 Cyber Hub?  Submit Resource Request

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